{"product_id":"difficult-conversations-how-to-discuss-what-matters-most-1","title":"Difficult Conversations: How to Discuss What Matters Most","description":"\u003cbody\u003e\n\u003cb\u003eTitle: \u003c\/b\u003eDifficult Conversations: How to Discuss What Matters Most\n\u003cbr\u003e\u003cb\u003eAuthor: \u003c\/b\u003eDouglas F Stone\n\u003cbr\u003e\u003cb\u003eISBN: \u003c\/b\u003e9780140288520\n\u003cbr\u003e\u003cb\u003ePublisher: \u003c\/b\u003ePenguin Books\n\u003cbr\u003e\u003cb\u003ePublished: \u003c\/b\u003e2000\n\u003cbr\u003e\u003cb\u003eBinding: \u003c\/b\u003ePaperback\n\u003cbr\u003e\u003cb\u003eLanguage: \u003c\/b\u003eEnglish\n\u003cbr\u003e\u003cb\u003eEdition: \u003c\/b\u003eFirst Edition\n\u003cbr\u003e\u003cb\u003eNumber of Pages: \u003c\/b\u003e250\n\u003cbr\u003e\u003cb\u003eCondition Note: \u003c\/b\u003eClean, unmarked copy with some edge wear. Good binding. Dust jacket included if issued with one. We ship in recyclable American-made mailers. 100% money-back guarantee on all orders.\n\u003cbr\u003e\u003cb\u003ePublisher Description: \u003c\/b\u003eWhether you're dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying \"no, \" or \"I'm sorry, \" or \"I love you, \" we attempt or avoid difficult conversation every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn: \u003cbr\u003e-- how t start the conversation without defensiveness\u003cbr\u003e-- why what is not said is as important as what is\u003cbr\u003e-- ways of keeping and regaining your balance in the face of attacks and accusations\u003cbr\u003e-- how to decipher the underlying structure of every difficult conversation\u003cp\u003eFilled with examples from everyday life, Difficult Conversations will help you on your job, at home, or out of the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.\u003c\/p\u003e\n\u003c\/body\u003e","brand":"Penguin Books","offers":[{"title":"Difficult Conversations: How to Discuss What Matters Most | Douglas F Stone | Paperback | 9780140288520 | Used: Very Good | Back Stacks A 1751539","offer_id":48927889784984,"sku":"1751539","price":8.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0492\/1609\/4360\/files\/91nYc8GjGKL.jpg?v=1777057884","url":"https:\/\/roundaboutbookstore.com\/products\/difficult-conversations-how-to-discuss-what-matters-most-1","provider":"Roundabout Books","version":"1.0","type":"link"}