{"product_id":"difficult-conversations-how-to-discuss-what-matters-most","title":"Difficult Conversations: How to Discuss What Matters Most","description":"\u003cbody\u003e\n\u003cb\u003eTitle: \u003c\/b\u003eDifficult Conversations: How to Discuss What Matters Most\n\u003cbr\u003e\u003cb\u003eAuthor: \u003c\/b\u003eDouglas Stone\n\u003cbr\u003e\u003cb\u003eISBN: \u003c\/b\u003e9780143118442\n\u003cbr\u003e\u003cb\u003ePublisher: \u003c\/b\u003ePenguin Books\n\u003cbr\u003e\u003cb\u003ePublished: \u003c\/b\u003e2010\n\u003cbr\u003e\u003cb\u003eBinding: \u003c\/b\u003ePaperback\n\u003cbr\u003e\u003cb\u003eLanguage: \u003c\/b\u003eEnglish\n\u003cbr\u003e\u003cb\u003eEdition: \u003c\/b\u003eAnniversary,Updated\n\u003cbr\u003e\u003cb\u003eNumber of Pages: \u003c\/b\u003e352\n\u003cbr\u003e\u003cb\u003eCondition: \u003c\/b\u003eUsed Copy\n\u003cbr\u003e\u003cb\u003ePublisher Description: \u003c\/b\u003e\u003cb\u003eThe 10th-anniversary edition of the \u003ci\u003eNew York Times\u003c\/i\u003e business bestseller-now updated with \"Answers to Ten Questions People Ask\" \u003c\/b\u003e \u003cp\u003e\u003c\/p\u003e We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you \u003ci\u003eGetting to Yes, Difficult Conversations\u003c\/i\u003e provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: \u003cp\u003e\u003c\/p\u003e\n\u003cb\u003e- \u003c\/b\u003eDecipher the underlying structure of every difficult conversation\u003cbr\u003e\u003cb\u003e- \u003c\/b\u003eStart a conversation without defensiveness\u003cbr\u003e\u003cb\u003e-\u003c\/b\u003e Listen for the meaning of what is not said\u003cbr\u003e\u003cb\u003e- \u003c\/b\u003eStay balanced in the face of attacks and accusations\u003cbr\u003e\u003cb\u003e- \u003c\/b\u003eMove from emotion to productive problem solving\u003c\/body\u003e","brand":"Penguin Books","offers":[{"title":"Difficult Conversations: How to Discuss What Matters Most | Douglas Stone | Paperback | 9780143118442 | Used: Like New | Psychology 1637683","offer_id":48429875560600,"sku":"1637683","price":7.95,"currency_code":"USD","in_stock":true},{"title":"Difficult Conversations: How to Discuss What Matters Most | Douglas Stone | Paperback | 9780143118442 | Used: Very Good | Back Stacks A 1751568","offer_id":48927581995160,"sku":"1751568","price":8.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0492\/1609\/4360\/files\/61BHYvF_C4L.jpg?v=1773350592","url":"https:\/\/roundaboutbookstore.com\/products\/difficult-conversations-how-to-discuss-what-matters-most","provider":"Roundabout Books","version":"1.0","type":"link"}