{"product_id":"lessons-in-service-from-charlie-trotter","title":"Lessons in Service from Charlie Trotter","description":"\u003cbody\u003e\n\u003cb\u003eTitle: \u003c\/b\u003eLessons in Service from Charlie Trotter\n\u003cbr\u003e\u003cb\u003eAuthor: \u003c\/b\u003eEdmund Lawler\n\u003cbr\u003e\u003cb\u003eISBN: \u003c\/b\u003e9781580083157\n\u003cbr\u003e\u003cb\u003ePublisher: \u003c\/b\u003eTen Speed Press\n\u003cbr\u003e\u003cb\u003ePublished: \u003c\/b\u003e2001\n\u003cbr\u003e\u003cb\u003eBinding: \u003c\/b\u003eHardcover\n\u003cbr\u003e\u003cb\u003eLanguage: \u003c\/b\u003eEnglish\n\u003cbr\u003e\u003cb\u003eNumber of Pages: \u003c\/b\u003e240\n\u003cbr\u003e\u003cb\u003eCondition Note: \u003c\/b\u003eExcellent, unmarked copy with little wear and tight binding. We ship in recyclable American-made mailers. 100% money-back guarantee on all orders.\n\u003cbr\u003e\u003cb\u003ePublisher Description: \u003c\/b\u003e\u003cb\u003eIn the second book in the \u003ci\u003eLessons from Charlie Trotter \u003c\/i\u003eseries, the lauded chef shares his strategies for success in this guide on how to give the ultimate dining experience.\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eAs winner of the James Beard Foundation's Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America's finest restaurant. But it's not just about food in this renowned Chicago hot spot. It's about a subtle relationship between food, wine, ambiance, and service--a relationship Trotter has perfected by hiring passionate staff with the ability to surpass his incredibly high standards. In LESSONS IN SERVICE, journalist Edmund Lawler reveals the secrets behind Trotter's unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, preservice meetings, and an obsessive pursuit of excellence--Trotter leaves nothing to chance. The service is a nightly ballet that leaves guests feeling pampered, educated, and of course, wonderfully satisfied. Follow the advice of Charlie Trotter, and no matter what your business, your customers will keep coming back again and again. \u003cp\u003e\u003c\/p\u003e- Charlie Trotter's was nominated for the James Beard Foundation's 2001 Outstanding Service Award, and the restaurant received the Beard Foundation's Best Restaurant in America Award in 2000. \u003cp\u003e\u003c\/p\u003e- Charlie Trotter's books have sold over 300,000 copies.\u003c\/body\u003e","brand":"Ten Speed Press","offers":[{"title":"Lessons in Service from Charlie Trotter | Edmund Lawler | Hardcover | 9781580083157 | Used: Like New | Back Stacks G 1768017","offer_id":49517529825432,"sku":"1768017","price":14.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0492\/1609\/4360\/files\/81m7GuvARmL.jpg?v=1784614880","url":"https:\/\/roundaboutbookstore.com\/products\/lessons-in-service-from-charlie-trotter","provider":"Roundabout Books","version":"1.0","type":"link"}