Just Listen: Discover the Secret to Getting Through to Absolutely Anyone (Special)

Title: Just Listen: Discover the Secret to Getting Through to Absolutely Anyone (Special)
Author: Mark Goulston
Business & Personal Finance: 1672225
ISBN: 9780814414033
Publisher: AMACOM
Published: 2009
Binding: Hardcover
Language: English
Edition: 1
Section: Business & Economics | Business Communication | General
Condition Note: Excellent, unmarked copy with little wear and tight binding. We ship in recyclable American-made mailers. 100% money-back guarantee on all orders.
Publisher Description: Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help readers turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends. Just Listen does this by providing simple but powerful techniques readers can use to really get through to people. You'll learn how to: make a powerful and positive first impression; listen effectively; make even a total stranger (potential client) feel understood; talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset; and achieve buy-in--the linchpin of all persuasion, negotiation, and sales. Whether they're coworkers, friends, strangers, or enemies, the first make-or-break step in persuading anyone to do anything is getting them to hear you out. With this groundbreaking book, readers will be able to master the fine but critical art of effective communication.